I suppose that's one description of customer service...
Am I the only one who thinks it odd that the pre-recorded voice when you're on hold reminds you that all available representatives are "servicing" other customers?? Whatever happened to less is more? I would think "serving" or even "assisting" would work just as well, and it doesn't imply that you run a whorehouse.
Then again, we are talking about corporate America here. Good to know they're honest about something.
posted by Law Fairy @ 7:45 PM
4 comments
4 Comments:
No, believe me, it's not just you. :)
I also hate the "For your convenience" lie. It’s never for my convenience’ it’s always for their convenience.
I never though of it that way, and you're right: the customers are being serviced, whether or not they want to be.
Another thing I can't stand is when they chirp cheerfully "We appreciate your call!".
Bullsh*t.
And another thing: the maybe two of them who occasionally have decent music (I think one time I caught my credit card company playing Billie Jean) inevitably interrupt it with a LOUD voice reminding us we're about to be serviced. It's like the imbalance between TV shows and commercials -- you have to turn it all the way the hell up to hear the show, and then the commercial blows your eardrums.
I hate corporate America.
Post a Comment
<< Home